QuickBooks Outlook is not responding

QuickBooks Outlook Is Not Responding? Let’s Rectify It

Microsoft Outlook is the most commonly used communication tool that enables you to send and receive email messages, manage your calendar, and monitor your tasks. Moreover, this emailing service can also be linked with other Windows and third-party applications like QuickBooks to give a smooth emailing experience. But, sometimes, while sending the emails, the users might strike the “QuickBooks Outlook is not responding” error due to misconfigured email settings. 

Unfortunately, due to the appearance of Intuit QuickBooks Outlook is not responding issue, users might face difficulty sending emails and invoices. This detailed post contains all the relevant details regarding the possible causes, symptoms, and simple measures to overcome the issue.

Are you fed up of receiving the “QuickBooks Outlook is not responding” issue while sending emails and don’t know how to fix it? Call us at +1-844-248-9739 and receive quick and sure-shot solutions to address the issue. 

Major Factors That Might Evoke “Outlook Is Not Responding QuickBooks” Error

Users mainly encounter Outlook is not responding to QuickBooks issues due to numerous factors. To give you a quick look at the possible factors that might lead to the appearance of this error, you must study all the causes listed below. 

Presence of Damaged Mapi32.dll File:- MAPI32.dll file is the most important part of allowing your PC applications to send emails or messages. However, users might face difficulty sending emails in QuickBooks if this file gets damaged or corrupted. As a result, it might lead to QuickBooks Desktop Outlook is not responding issue. 

Misconfigured Email Settings:- Another reason behind the occurrence of Outlook is not responding QuickBooks due to the incorrect email settings. However, choosing the inappropriate email preferences in QuickBooks might hamper the email functionality and prevent the emails from being sent. 

Unsupported Version of Outlook:- Accessing the outdated version of Microsoft Outlook might create problems while working with the updated version of the QuickBooks application. So, to prevent the issue, you must get the updated version of Outlook. 

Lack of Administrative Privileges:- There might be the possibility that you don’t have enough rights or permissions to perform email-related tasks. Consequently, it might result in QuickBooks Outlook not responding error, leading to a delay in emailing. 

Corrupted Windows User:- Sometimes, users might encounter this issue due to a damaged or corrupted Windows user account that causes problems while sending emails. 

Obsolete Version of QuickBooks Desktop:- Working on an obsolete version of QuickBooks Desktop might not help you access all the features and functions, which might create issues when sending emails through Outlook in QuickBooks. 

Issues With Application Running in Background:- Suppose the Microsoft Outlook application is running in the background when you try to send emails from QuickBooks. In that case, users may encounter the Intuit QuickBooks Outlook is not responding issue. 

Also Read : QuickBooks Save as PDF not Working

Early Signs of Getting Intuit QuickBooks Outlook Is Not Responding Issue

Determining the signs and symptoms behind the Intuit QuickBooks Outlook not responding issue will help the users prevent the error from occurring in the future. 

  1. Users might have difficulty sending emails, invoices, reports, and other financial data through Outlook in QuickBooks. 
  2. You may observe that the QuickBooks application began to freeze or crash when the error started flashing on the screen.
  3. In other cases, the QuickBooks application responds slowly to the user’s commands. 
  4. An active Windows program began to crash or freeze when the QuickBooks Outlook is not responding error triggers. 

Expert’s Tips to Fix “QuickBooks Desktop Outlook Is not Responding” Error

Users must troubleshoot the issue after understanding the causes behind the “QuickBooks Desktop Outlook Is Not Responding” Error. You must perform the solutions described below to regain access to the emailing issue. 

Solution 1: Make the Necessary Changes to Run QuickBooks With Admin Rights 

Before you begin the procedure, you must verify that the QuickBooks application isn’t already set to run as an administrator automatically. 

  1. In the first place, confirm that you have shut down the previously opened QuickBooks Desktop application. 
  2. After this, press the Windows key and write “QuickBooks” into the search panel to move further. 
  3. Once done, right-click the QuickBooks icon to opt for the Open File Location option.
  4. Now, you must browse the folder, right-click the QuickBooks.exe file, and opt for the Properties option.
  5. In the next step, go with the Compatibility tab and verify that you have marked the “Run this program as Administrator” option. However, if you spot that the option is grayed out, go with the Show Settings for All Users, and it will eventually make the option visible.
  6. Next, hit the Apply option followed by OK to save the necessary changes. 
  7. Finally, launch the QuickBooks application and then send a test email or transaction to verify the error status. 

Solution 2: Configuration of the Email Preferences in QuickBooks

Users must ensure that the email preferences in QuickBooks are set accurately to send emails easily through Outlook in QB. Thus, it also helps to troubleshoot QuickBooks Outlook, which is not responding to the issue. 

  1. To start the process, open the QuickBooks application and choose the Edit menu followed by Preferences. If you are accessing Microsoft Outlook with the Microsoft Exchange Server, you need to open and sign in to Outlook before proceeding further. 
Configuration of the Email Preferences in QuickBooks

2.Afterwards, select the Send Forms option > My Preferences and select Outlook as the email option. Later, click the OK button and try sending a test email from QuickBooks. 

    If you are still experiencing the issue, you must change your preferences. 

    • The users must choose the Edit menu and then the Preferences. 
    • You are supposed to pick the Send Forms followed by the My Preferences tab. 
    • Thereon, opt for the QuickBooks E-mail or Webmail option and then hit the OK button. As a result, it will eventually turn off your preferences. 
    • After that, you must repeat the same steps and return to the My Preferences tab > Outlook > OK. 
    • Subsequently, the QuickBooks application and all the other open programs were shut down. 
    • Finally, relaunch your device, open QuickBooks, and then try sending a test email or transaction to see if the error persists. 

    Solution 3: Fix the Damages Present in MAPI32.dll File 

    As discussed below, the MAPI32.dll file is required to perform email-related tasks on your device. However, if this file gets damaged or corrupted, users might experience an Outlook not responding issue in QuickBooks. So, to fix the issue, it is necessary to repair the damaged MAPI32.dll file by implementing the steps outlined below. 

    1. To begin the process, the users first need to relaunch their device. 
    2. After doing this, launch the Microsoft Word application and then establish a new document.
    Fix the Damages Present in MAPI32.dll File 
    1. In the next step, navigate to the File menu > Send > Email as PDF Attachment.
    2. You must send a test email to verify the status of the error. However, if you face difficulty sending an email from Microsoft Word, consult with Microsoft Help and Support. The issue may also occur due to problems associated with Outlook or the Office Suite.

    On the other hand, if you can send an email from Microsoft Word but not with the QuickBooks application, follow the steps below to repair the MAPI32.dll file. 

    1. The first step is to launch the Windows Start menu and then include File Explorer in the search console to proceed.
    2. As a result, it will open the File Explorer on the device from where you must insert “C: >> Windows >> System32” within the search console. 
    3. You are supposed to locate and then open the “Fixmapi.exe” file. 
    Fixmapi.exe” file

    Solution 4: Verification of the Internet Explorer Email Preferences 

    QuickBooks utilizes Internet Explorer to run web services smoothly in the background. So, to fix the “Outlook is not responding QuickBooks” issue, you need to change the email preferences by following the instructions. 

    1. Before you proceed further, shut down the QuickBooks application if it’s already open on your device. 
    2. After that, launch the Internet Explorer and move to the Tools > Settings > Internet Options. 
    3. You are required to choose the Programs tab, followed by the Set Programs option.
    4. Following this, select the Set Your Default Programs option and pick the email service of your preference. 
    5. Once you are all sorted by making the necessary changes, hit the Apply and OK button. 
    6. Conclude the entire process by shutting down the Internet Explorer application and trying to send the test email. Later on, see whether you are still receiving the Intuit QuickBooks Outlook is Not Responding issue.

    Solution 5:  Perform the Reinstallation of QuickBooks Desktop 

    If you still haven’t overcome the QuickBooks Desktop Outlook is not responding issue even after implementing the above steps, you must try to install QuickBooks once again. Below, we have provided you with detailed instructions to accomplish the task. 

    In the first place, remove the previously installed version of QuickBooks Desktop. To do so, you must follow the steps below.

    • The users must hit the Windows key to bring up the Start menu and write Control Panel to open it.
    • After doing this, choose Programs and Features or Uninstall a Program, whichever option is available. 
    • Now, from the available options, select the QuickBooks version that is creating issues and that you want to remove.
    • Furthermore, right-click the QuickBooks icon, select Uninstall/Change, Remove, and then the Next button. If you fail to find the options, simply sign in and log out of Windows with the admin credentials. 

    In the first place, remove the previously installed version of QuickBooks Desktop. To do so, you must follow the steps below.

    • The users must hit the Windows key to bring up the Start menu and write Control Panel to open it.
    • After doing this, choose Programs and Features or Uninstall a Program, whichever option is available. 
    • Now, from the available options, select the QuickBooks version that is creating issues and that you want to remove.
    • Furthermore, right-click the QuickBooks icon, select Uninstall/Change, Remove, and then the Next button. If you fail to find the options, simply sign in and log out of Windows with the admin credentials. 

    Solution 6: Try Sending Emails Accessing the Webmail Application 

    You can use the Webmail application if you cannot send emails through Outlook to QuickBooks. To accomplish this task, follow the stepwise instructions outlined below. 

    1. In the first place, launch the QuickBooks application and navigate to the Edit menu, followed by Preferences. 
    2. After that, browse the Send Forms from the left pane and go to the My Preferences tab. 
    3. Thereon, switch to the Send Email using section and opt for the Webmail Providers option. 
    4. Thereon, click the Add button and provide the required details for adding your email account. 
    5. Once you save the details properly, hit the OK button to change the email preferences. 
    6. Ultimately, try to send the email to verify whether the issue is resolved. 

    Read More : QuickBooks Tool Hub 2023

    Solution 7: Verifying the Microsoft Outlook 365 Application 

    After updating the Microsoft Office 365 edition 2402, if you find it difficult to send emails from QuickBooks, you must perform the following steps. 

    1. In the beginning, launch the Command Prompt Window by entering the CMD into the search area of the Start menu. 
    2. After this, type the following command into the CMD window i.e, 

    Reg add HKLM\Software\Policies\Microsoft\office\16.0\common\officeupdate /v updatebranch /t REG_SZ /d Current” and then hit Enter. 

    1. Thereon, opt for the File menu > Office Account > Update Options and then the Update Now option. Later on, shut down the Outlook application until the channel change is completed. 
    2. Later on, to move back to the Current Channel Preview, you must perform the same steps with the registry files. 
    3. Furthermore, launch Outlook and then hit the File menu > Office Account > About Outlook option. 
    4. Finally, verify whether you can send the email through QuickBooks Outlook. 

    Solution 8: Change the Firewall and Antivirus Settings 

    The firewall or antivirus software sometimes interrupts the connection between the QuickBooks and Outlook applications.  If you have issues sending emails in QuickBooks via Outlook, try disabling or configuring the firewall or the antivirus software settings. 

    Steps for turning off the Firewall Temporarily 

    1. In the first place, press the Windows key and write Firewall into the search panel.
    2. After doing this, opt for the “Windows Defender Firewall” option. 
    3. You are supposed to tap the “Turn Windows Defender Firewall on or off” option. 
    4. Furthermore, mark the checkboxes “Turn off Windows Defender Firewall” beneath “Private Network Settings” and “Public Network Settings.”
    5. Once you are done making the relevant changes, hit the OK button to save the desired changes. 

    Steps for Disabling the antivirus temporarily

    1. Users need to locate the antivirus icon in the system tray, which is present at the bottom right corner of the desktop.
    2. After that, right-click the antivirus icon and search for the option that disables the antivirus. However, the option may vary, including “Temporarily disable protection” , “Disable Antivirus Shield”, etc.
    3. You must pick the time duration up to which you wish to disable the antivirus. Then, pick the suitable time framework, but don’t forget to re-enable it after completing the QuickBooks tasks. 
    4. Once you turn off both the antivirus software and the Windows Firewall, try to send the email through QuickBooks again. 

    Solution 9: Start the Outlook Application in Safe Mode 

    1. Before proceeding further, ensure that you have shut down the Outlook application.
    2. After that, try launching the Outlook application in safe mode by accessing the three options:
      • For Windows 10 users, hit the Windows icon, type Outlook.exe/safe in the search field, and move on.
      • However, you can also proceed with the same thing for different versions of Windows and try launching Outlook in Safe mode.
    3. Finally, shut down the Outlook application and open it again within the QuickBooks application. 

    Rectify the QuickBooks Outlook Not Responding Issue on Mac

    If you are a Mac user and encounter the QuickBooks Outlook not responding issue, you must implement the solutions given below. 

    Solution 1: Try Resetting Your Outlook Account 

    1. In the first place, launch the Microsoft Outlook application and then move to the Tools menu next to the Accounts option.
    2. Afterwards, browse to the Account Settings and pick the account you need to remove. 
    3. Thereon, hit the Delete button and confirm that you wish to remove the account.
    4. Finally, open the Outlook application and add the account details to reset it. 

    Solution 2: Boot the Mac Device in Safe Mode 

    1. In the first stage, you must close all the actively running applications and try relaunching the system. 
    2. After doing this, keep pressing and holding down the Shift keys for a few seconds. Then, you must release the Shift key after the Mac application has started in the Safe mode. 
    3. Finally, try to log into the user account and open Outlook in Safe Mode. 

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    Solution 3: Try Running the Outlook Diagnostics

    1. To begin the process, you must shut down the Outlook application and then move to the Finder icon.
    2. In the next step, browse to the following location “/Documents/Microsoft User Data/Office 2011 Identities/Main Identity/Data Records/Messages.”
    3. After this, you must review the records accurately and try erasing the unwanted content.
    4. Once you have completed the process, try opening the Outlook application once again and see if everything is working fine. 

    Concluding This Post!!

    QuickBooks Outlook is not responding is a bit of a complicated issue, but you can fix it with the right troubleshooting methods explained above. If you still find any difficulty while sending the emails, invoices, etc then you must talk to our QB experts for immediate help. 

    Connnect with Our Certified QuickBooks Professionals - Dial Tollfree: +1-844-248-9739