QuickBooks Outlook Is Not Responding! Here’s Why & How to Fix

Undoubtedly, Outlook is one of the multifaceted email managers. It’s because besides sending emails, it does many other things too like integration with third-party Windows and online applications. Similarly, QuickBooks users by integrating it with their Desktop software are also taking advantage of Outlook by quickly sending emails to their clients directly from the QuickBooks Desktop software. However, often users face problems like QuickBooks Outlook is not responding due to Windows settings configuration or coordination issues. Are you struggling with the same issues? If so, continue reading! 

In this post, we will discuss effective troubleshooting methods and help you permanently fix this issue. Also, we will discuss the major root causes, signs, and problems a user can face due to this technical issue. 

Hey! Do you need professional help while troubleshooting the QuickBooks Outlook issues? If yes, let our live experts help you at +1(866)408-0544

What Does the QuickBooks Outlook Do? 

As mentioned above, QuickBooks Outlook is an integration of QuickBooks Desktop with Microsoft Outlook. This email manager helps QuickBooks daily users send direct emails to their clients. Additionally, users can: 

• Sync Outlook contacts with QuickBooks jobs, customers, suppliers, and other names. 
• Send invoices, reports, and much more related to the daily transactions. 
• Automatically create a new contact for every new order received via Outlook. However, it can be done with QuickBooks Online.

What’s the QuickBooks Outlook Is Not Responding All About? 

The QuickBooks Outlook is not responding issue is a situation when QuickBooks users typically encounter problems while trying to integrate or communicate properly with Microsoft Outlook. Users generally get a notification of an error message on their screens reading, “Outlook is not responding. Please try starting up Outlook and try again.”

As a result, a user fails to send emails like invoices, reports, and much more from the software. In addition, a number of consequences a user can face about which we will discuss later in this blog. But first, let’s quickly understand what makes QuickBooks Outlook not respond. 

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Reasons for Why QuickBooks Outlook Is Not Responding

Certainly, misconfiguration of Windows settings is one of the major reasons for QuickBooks Outlook is not responding. Apart from this, the following factors can equally be responsible: 

• Incorrect Email Preferences

Make sure to choose the correct email preferences in QuickBooks. Otherwise, the incorrect ones can disturb the functionality of Outlook, resulting in failures while sending emails. 

• Outdated Windows Operating System

It’s important to check the compatibility of your Windows Operating System with your current QuickBooks program while integrating with Outlook. An outdated Windows OS, including Windows 7,8, or 10 are partially compatible with the latest QuickBooks Desktop versions. As a result, this incompatibility may bring users to encounter QuickBooks Outlook is not responding to messages. 

• Inappropriate Installation of QuickBooks 

Another reason for facing problems with QuickBooks Outlook is the inappropriate installation of the QuickBooks Desktop software. Sometimes, the incomplete installation or the corrupted installation files can trigger technical glitches while trying to integrate Outlook. 

• Corrupted Transactions 

If there is any corruption in the transactions you’re trying to send via Outlook from QuickBooks, you won’t be able to do it successfully. Eventually, you may receive the message saying, “QuickBooks sending email through Outlook is not responding.”

• Outlook Incompatibility

Certainly, the incompatible Outlook version can significantly cause QuickBooks to freeze or crash while trying to communicate by sending emails directly from QuickBooks. Hence, make sure you verify the compatibility of QuickBooks with Outlook. 

• Damaged Windows User

If your Windows user account is damaged or corrupted, it can lead to multiple technical issues related to the QuickBooks-integrated Microsoft Outlook, including technical glitches with sending emails directly from your QuickBooks Desktop software.

• Not Running QuickBooks as an Administrator

You must run QuickBooks as an Administrator while performing any task, including sending emails from the software. It’s because QuickBooks requires the necessary administrator rights and privileges to communicate with Microsoft Outlook for sending emails. Thus, running as an admin ensures all these required admin rights. If a user fails to do so, they may get the message saying, “QuickBooks sending email through Outlook is not responding.”

• Damaged Mapi32.dll

Mapi32.dll is an email configuration file, which is usually located in the system directory. If this configuration file is damaged, no email session via MS Outlook could be started. Thus, a damaged Mapi32.dll can prevent QuickBooks Outlook from successfully sending emails.

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Signs to Catch When Intuit QuickBooks Outlook is not Responding

If any QuickBooks error occurs, you will notice the related signs of it. While facing the Intuit QuickBooks Outlook is not responding, you may catch the following: 

• Error Messages 

Whenever you try to integrate or communicate with Microsoft Outlook to send any email from QuickBooks, you may see a message displayed on your screen. This error message reads as, “Outlook is not responding. Please try starting up Outlook and try again.”

• Freezing or Crashing of QuickBooks

As noted above, the incompatible version of Microsoft Outlook can also cause QuickBooks Outlook to not respond. Further, it also causes QuickBooks to freeze or crash white trying to connect with Outlook. 

• Frequent Email Bounces 

If you’re facing frequent email bounces, it could also be a major sign of errors related to your QuickBooks Outlook. Whenever the Intuit QuickBooks Outlook is not responding, it brings email failures to the users. 

• Unexpected QuickBooks Shutdown 

Absolutely! QuickBooks users may encounter unexpected shutdown while trying to send emails via Outlook. 

• Slow Performance

Due to Microsoft Outlook-related issues, QuickBooks often performs sluggishly or slowly. Additionally, the Windows 

What Happens When QuickBooks Outlook is Not Responding? 

The QuickBooks error Outlook is not responding can hamper a user’s productivity in multiple ways. Below we have mentioned how: 

• Since a user is unable to send urgent and required emails from QuickBooks, it can disturb the entire workflow of the team. 
• QuickBooks users use Microsoft Outlook to easily and conveniently send emails containing transactions, reports, and other necessary information to their clients. But, if the QuickBooks Outlook does not respond, it can bring operational disruptions. 
• Sometimes, there are urgent emails that have to be sent to the clients, vendors, shareholders, customers, or company employees. At such times, if the QuickBooks error Outlook is not responding, it can delay essential tasks and business decisions. 

Preventive Measures Before Fixing QuickBooks Outlook Issues

It’s better to take care of the below given preventive measures before you fix the issue of QuickBooks error Outlook is not responding: 

1. Always prepare a backup file to save your QuickBooks company data from the potential threats or loss. 
2. Make sure you have a stable, secure, and strong internet connectivity to minimize the potential chances of facing network problems. 
3. Also, verify the compatibility of your Windows OS, QuickBooks Desktop, and the MS Outlook. 

How to Easily Troubleshoot QuickBooks Outlook is not Responding Issue? 

In this section, we will learn how to troubleshoot this QuickBooks Outlook error to not to face the above-discussed problems. Carefully follow the penned-down instructions and figure out the issue:

Troubleshooting Way 1 – Correct the Email Preferences for QuickBooks 

As noted above, incorrect email preferences can cause QuickBooks Outlook not to respond. So, fix these email issues by performing the method below: 

1. Begin this method by first launching your QuickBooks Desktop, and then choosing the Edit  tab from the top menu bar.
2. Next, from the appearing list of settings, you must choose and click the Send Forms alternative.
3. Following this, continue to move to the My Preferences tab. From here, choose the Send Email alternative from the drop-down menu.
4. In the next step, click the OK tab, and move to the next step.
5. Here, you must click the Edit tab, and then the Preferences tab from the drop-down menu..
6. Done up to this? Now, you need to again move to the My Preference tab and enter the data. 
7. Once done, now you must click the QuickBooks icon, and choose the OK button.
8. Here, again you need to go to the Edit menu alternative, click the Preferences button, and now select the Outlook tab.
9. Continue to this, and choose the OK button available in the toolbar.
10. Right after this, you must close the QuickBooks Desktop software and open Microsoft Outlook afresh.
11. Finally, restart your PC and retry to send an email from the QuickBooks Desktop software via MS Outlook.

Troubleshooting Way 2 – Run the QuickBooks as an Administrator 

By running the QuickBooks Desktop software in the Admin mode, you get all the rights and privileges essential for sending email through MS Outlook from QuickBooks directly. If you’re not already running as an Admin, follow the penned down steps to do so: 

1. Firstly, you must right-click the QuickBooks Desktop software icon available on your Desktop screen. 
2. Next, from the list of options in the drop-down menu, choose the Properties alternative. 
3. Here, you will see an option saying  Run as Administrator. Click the same to run QuickBooks Desktop with administrative privileges. 
4. Also, in the Privilege Level section, tick-mark the box saying  Run this Program as Administrator. 
5. Done? Now, choose the Apply button, and then OK to run QuickBooks with Admin mode. 
6. Lastly, shut down all the tabs, and ensure to restart your computer system. Now retry sending emails, and if you again notice the notification reading, “QuickBooks sending email through outlook is not responding, attempt the following troubleshooting method. 

Troubleshooting Way 3 – Fix the Damaged MAPI32.dll File

The email configuration file, MAPI32.dll, has code and data essential for running more than one program at the same time. But, if this file is damaged, you won’t be able to run the integrated QuickBooks Outlook. So, to fix this essential file, perform the below given steps: 

1. Initially, you must close all the running Windows background applications and their related open tabs or windows. No other service must be running in the Windows background.
2. Once you confirm this, now you must open the Window File Manager application. 

3. Herein, continue to move to the C:\ Windows\ System32 folder location. Within this folder, you must locate the file named Fixmapi.exe. 
4. Following this, you must double-click the Fixmapi.exe, and continue finding the MAPI32.dll file.

5. Afterward, once the tool finds the MAPI32.dll file, start configuring the file. 
6. Next, move to your QuickBooks Desktop, and retry sending an email from the software. If the QuickBooks error Outlook is not responding still occurs, try another way given below.

Troubleshooting Way 4 – Temporarily Disable Firewall and Antivirus Settings 

Certainly, the firewall or antivirus software installed on your computer can block the communication between QuickBooks and Outlook. It could be another reason for facing issues while sending emails from QuickBooks via MS Outlook. At such times, it’s better to temporarily disable or adjust the settings of the firewall and antivirus software. To do so, quickly look at the penned down instructions: 

Firstly, we will temporarily disable the Windows Firewall Defender. For this: 

1. Go to the Windows Start button, and then move to the Search Programs and Files bar. Herein, type Firewall, and press the Enter button. 
2. Next, from the search results appeared on the screen, choose the Windows Defender Firewall option. 
3. Once you click and open it, move to the left-hand side, and click the Turn Windows Defender Firewall on or off.”
4. Afterward, tick-mark the Turn off Windows Defender Firewall (not recommended) box for both Private network settings and Public network settings. 
5. Lastly, choose the OK tab, to save all the changes you have made above. 

Now, perform the penned down steps to temporarily disable the Antivirus Settings

1. To begin, firstly, you must locate the antivirus icon on your Windows Desktop. 
2. Next, right-click the antivirus icon, search for an option to disable the Antivirus software. 
3. For this, click the options which could be Temporarily disable protection or Disable Antivirus Shield. 
4. Additionally, you can select the duration for how long you wish to disable the software. To do so, you must choose the time-frame that suits the most. 

Finally, once you disable both the firewall and antivirus, restart your computer, and open QuickBlooks. Now, retry sending the emails you wish via MS outlook. 

Troubleshooting Way 5 – Use Clean Install Tool and Reinstall the QuickBooks Software 

If the above methods haven’t fixed the issue of Intuit QuickBooks Outlook is not responding, let this method help you. In case your QuickBooks installation is incomplete or corrupted, reinstall the QuickBooks Desktop software with the help of the jotted down instructions. 

1. First of all, make sure to close all the running  Windows applications and associated tabs on your computer system.
2. Next, in thi step, open the Task Manager and verify that all the running QuickBooks processes have been stopped before continuing.
3. Afterward, you’re required to rename all of the QuickBooks applications and the related program files. 
4. Now, go to the official QuickBooks website, and download the QuickBooks Tool Hub. Following this, save the downloaded installer file QuickBooksToolHub on your Windows Desktop.
5. Double-click this file, open it, and perform according to the displayed on-screen instructions. 
6. Done? Now, click the Next option, choose the Install option, and begin the installation of QuickBooks Tool Hub. 
7. Once you end up with the installation, click the Finish tab, and open the Tool Hub. 
8. Afterward, move to the Installation Issues tab, and here you will see the QuickBooks Clean Install Tool. Click this tool to remove the program from your system. 
9. Now, restart your computer system and again install QuickBooks either from the official Intuit website or using an installation software CD.
10. After installing, carefully enter your QuickBooks product ID and license number to reactivate the QuickBooks application.
11. Finally, retry sending an email through MS Outlook directly from your QuickBooks software. 

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For More Information, Contact Our Experts! 

So, here we end this comprehensive blog, and hope you have fixed the QuickBooks Outlook is not responding issue with the help of methods outlined above. By understanding the reasons behind this QuickBooks Outlook error, it can be easy to troubleshoot this problem. However, if you still face problems while sending emails via MS Outlook from QuickBooks, you can reach out to our certified QuickBooks tech support team at +1(866)408-0544. Connect with us via Live Chat Support for instant and professional support.

FAQ

What does the QuickBooks Outlook not responding error mean?

QuickBooks Desktop users can integrate Outlook with the software to send direct emails containing financial documents, transactions, invoices, tax forms, customer bills, etc. But, due to certain factors such as damaged MAPI32.dll file, corrupted QuickBooks installation, and outdated Windows OS, QuickBooks fails to deliver the emails via Outlook which results in issues like QuickBooks sending email through Outlook is not responding.

Why I come to encounter MS Outlook is not responding error in my QuickBooks Desktop?

This QuickBooks Outlook error occurs due to the following reasons:

1. Damaged MAPI32.dll email configuration file
2. Outdated QuickBooks Desktop or Windows OS versions
3. Corrupted installation of QuickBooks Desktop
4. Incorrect email settings in QuickBooks

What to do when QuickBooks starts freezing while connecting with Outlook to send emails?

If you’re running an outdated QuickBooks application, facing email setting conflicts, or in need to repair your QuickBooks installation, QuickBooks may freeze. Thus, you must make sure that your QuickBooks is updated with the correct email preference settings.

Why does QuickBooks crash when sending emails via MS Outlook?

Compatibility issues with the email client could be one common reason QuickBooks keeps crashing while sending emails directly from QuickBooks.

How to reach out to the QuickBooks professionals for further tech support?

To reach out to the QuickBooks tech experts, you must contact +1(866)408-0544 and ask live representatives for further assistance and help.