Here’s What to do When Facing QuickBooks Email Not Working

Emailing is one of the most convenient ways to maintain real-time integrated, effective, and seamless communication within the company. It helps communicate with your clients, suppliers, business vendors, customers, team employees, etc. Well, if you’re a QuickBooks user, the software has an email feature as well, making your workflow even easier. However, QuickBooks email not working is one of the common issues that occurs due to the unstable internet connection, making users unable to send emails from QuickBooks.

Do you also encounter such issues? If yes, this post will guide you through fixing this problematic issue. Continue reading until the end.

Ring us at +1(866) 408-0544 for professional supervision and instant assistance while facing QuickBooks issues. Our live support team will quickly help you address the errors.

What Does the QuickBooks Email Not Working Error Mean?

As briefed above, the QuickBooks software has an impressive email feature for its users. This feature helps users send sales forms, promotional emails, invoices, statements, financial reports, and much more to their respective clients, customers, and other professionals. With a few easy clicks and directly from the QuickBooks Desktop, users can send crucial emails, handling the entire management.

Unfortunately, some technical errors occur that make QuickBooks email not working. At such times, users might see different warning messages, reading “Incorrect email or password,” “QuickBooks is unable to send your emails to Outlook,” or simply “Error: QuickBooks Email not Working.” If you find these problems relatable, keep on reading to find out the notable reasons.

What Factors Make QuickBooks Unable to Send Emails?

Not a single, but there are many causes that can make you encounter email issues in QuickBooks Desktop. Below, we have brought all the prime reasons to know what makes QuickBooks email stop working:

• One of the main causes could be the incorrect settings of the email client in your QuickBooks Desktop.
• QuickBooks installation errors or corrupt installation files are another prime factor that may trigger email issues in QuickBooks.
• You might be getting the QuickBooks email error message, “QuickBooks is unable to send your emails to Outlook” due to incomplete or corrupt installation of Outlook application.
• Ensure no other Windows application, including Outlook, is running while you send emails through QuickBooks. Else, it might makes QuickBooks unable to send emails.
• Also, the corrupt or damaged .ND or .TLG files can sometimes trigger email errors in QuickBooks.
• Sometimes, simultaneously running multiple QuickBooks Database windows could provoke technical glitches while sending emails from QuickBooks.
• As noted above, unstable or incorrect internet settings could cause major email issues in QuickBooks.
• If any specific QuickBooks service domain is blocked, it may cause notable errors when sending emails from QuickBooks.
• Another notable cause for facing QuickBooks email errors is damaged or corrupt .DLL files.
• Often, the email issues in QuickBooks occur when you’re not running the QuickBooks program as an administrator.

Read More- QuickBooks Something’s Not Quite Right Error

Troubleshooting Email Issues in QuickBooks Desktop

The below methods will help you immediately address and troubleshoot the prominent email issues in QuickBooks Desktop. Carefully perform the given methods as per the prompts:

Troubleshooting 1 – Fix the Corrupted or Incomplete QuickBooks Installation

As noted above, the email errors in the QuickBooks software may arrive due to the incomplete or corrupt QuickBooks Desktop installation. Thus, in this method, we will try to manually reinstall the QuickBooks Desktop software as per the prompts below:

• Initially, you must simultaneously press the Windows + R buttons on your keyboard, which will display the Run Windows on your computer screen.
• Within this Run window, you must type Control Panel and immediately hit the Enter button on your keyboard.
• Following this, you must move to the tab for Programs and Features. Click this tab to open. Once it opens, choose the Uninstall a Program option.
• Next, you must look for the QuickBooks Desktop edition that you are running on your computer from the list of all the installed applications.
• Once you find the program, select the same, and hit the Uninstall/Change icon. Now, hit the Remove tab and continue deleting the software from your computer system.
• Here, you will be asked to perform certain prompts or instructions to continue performing the uninstallation process. This entire process will take a while, and once it’s done, move to the final step.
• Finally, close all the tabs. Now, navigate to the Intuit QuickBooks product page, and reinstall the QuickBooks software on your system. Once you get the software, now retry to access the company file.
• If you again encounter the same QuickBooks email not working error, attempt the next method.

Troubleshooting 2 – Try Editing Email Preferences in QuickBooks Software

Outlook helps users easily send emails, estimates, financial reports, invoices, sales, or statements. Thus, to send emails directly from QuickBooks, ensure that the Outlook application installation on your system is correct. Unfortunately, the incorrect email preferences in QuickBooks may trigger email errors. So, perform the below method to set up Outlook as the preferred email tool for QuickBooks:

• Initially, you must open QuickBooks using admin credentials.
• Once you open the software, you will be directly moved to the Edit menu, and then you will choose the Preferences option.
• Now, if you run Microsoft Outlook with Microsoft Exchange Server, you must log in to the Outlook application.
• Afterward, click the Send Forms option from the drop-down menu, and then click the My Preferences option.
• In the next step, hit the Outlook option to choose it as your email option. Following this, click the OK tab to save these changes.
• Now, you must try to send an email from QuickBooks to verify the proper working of the email. However, if you again find the same error message indicating QuickBooks unable to send emails, edit the preferences and settings as given below:

• Firstly, click the Edit menu, and choose the Preferences alternative. Next, click the Send Forms option.
• Now, you must opt for the QuickBooks Email or Webmail, choose the OK tab, and then change the preferences settings to off mode.
• Once done, click the OK tab, and then close the QuickBooks application. Ensure all the related running windows and tabs are closed as well.
• Finally, restart your computer system, reopen QuickBooks Desktop, and try to send the email from QuickBooks again.

Troubleshooting 3 – Verify the Correct Internet Explorer Email Preferences

QuickBooks prefers Internet Explorer over other Internet browsers for better and hassle-free services and operations. Like Outlook, you must ensure the correct preferences of Internet Explorer settings for hassle-free QuickBooks services. However, if these settings are incorrect, it may make the QuickBooks email not working. Here’s what to do next:

• The very first step is to shut down your QuickBooks application and close all the running tabs and windows.
• Next, you must open your Internet Explorer, and then hit the Tools alternative. Following this, choose the Settings alternative, and then click the Internet options tab.
• After this, hit the Programs tab, and then select the Set Programs alternative.
• Done till here? Now, you will see the option for Set your default programs. Click this option, and select the email service you want to run with QuickBooks.
• Once you done with it, now save all these changes by choosing the Apply and then the OK buttons.
• Finally, you need to close the Internet Explorer window and retry sending emails from QuickBooks.

Troubleshooting 4 – Clear the Junk Mail and Re-Enter the Email Address

If the above steps fail to troubleshoot the email issue in QuickBooks Desktop, let’s try this method. In this method, we will check the junk mail or spam folder, ensuring it’s not troubling users while sending emails from QuickBooks. After this, we will re-enter the email address and try to send emails again. Here’s how to perform everything:

• Initiate this procedure by first navigating to the Settings tab and then clicking the Account and Settings tab.
• Next, go to the Company section and then move to the Contact Info tab. Here, you must click the Edit alternative.
• Now, you must clear all the company email files and continue entering the desired address.
• Following this, click the Save button, and then choose the Done alternative. After this, you must test the working of the QuickBooks email by sending yourself a transaction.
• In case your QuickBooks won’t send emails again, perform the next given method to troubleshoot the problem.

Troubleshooting 5 – Run QuickBooks with Admin Privileges

Running the QuickBooks program as an administrator allows you to perform all the QuickBooks services with the required administrative privileges and access. However, if you’re not running the program with these required admin permissions while sending emails, you may encounter respective email errors.

• Firstly, you must shut down your QuickBooks Desktop software, and then ensure no other windows programs or Outlook is running on your PC.
• Next, you need to open your Windows Start menu and enter QuickBooks within the Search bar.
• After this, right-click the QuickBooks icon and choose the alternative to open the file location.
• Following this, within file folder, search for the QuickBooks.exe file. After locating the file, right-click the same, and then hit the Properties option.
• In this step, choose the Compatibility tab, and tick-mark the box next to the Run this program as Administrator alternative.
• However, if the option appears gray and you’re unable to select it, hit the Show settings for All Users. It will enable you to select the option.
• Lastly, after selecting the Run as administrator option, hit Apply, and then choose the OK alternative.

For Professional Supervision and Help, Ring Us Today!

That’s all about the QuickBooks email not working error in a nutshell. Sending crucial documents, including sales, transactions, reports, and much more, to the respective clients and business vendors is seamless through QuickBooks email. But, if you face email errors in QuickBooks, we suggest that you immediately take the necessary actions mentioned in the above blog.

Hopefully, this informative post has helped with the same. However, if you need any professional assistance, our live support team will help you immediately. You just need to connect with our professional QuickBooks technicians at +1(866) 408-0544. Also, for 24*7 assistance, you can connect with us via Live Chat Support!

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