How to Fix QuickBooks Error 3120 Receive Payment Add Request

Are you facing issues like QuickBooks error 3120 while working on the QuickBooks Point-of-sale application? Well, don’t worry; with manual troubleshooting and hacks given in this blog, you can address this problem easily. QuickBooks users like you mainly find this error while running financial exchanges from QuickBooks POS to QuickBooks receipts that have service department items. Just like error 3120, you may encounter other 3000 series errors as well, which we will discuss later in this post.

Do not overlook QuickBooks POS error 3120 and other 3000 series errors. Immediately get it resolved. You can call our team for expert supervision at +1-877-750-0672

QuickBooks Error 3120 Found: What’s the Issue All About?

As we’ve discussed, the QuickBooks error 3120 mainly arrives when a user is doing financial exchange on a QuickBooks point-of-sale application. QuickBooks allows users to easily record their transactions directly by manually entering the chart of accounts. But, due to an incorrectly mapped account, the error occurs and prevents users from manually recording the transactions. That’s the reason this error is also considered a banking error.

Users can clearly notice error messages on their screens reading, “Object X specified in the request cannot be found” or “Status Code 3120: The specified account is invalid or of the wrong type.”

Don’t you think such inconvenience hampers the entire workflow and productivity? Of course, it does. That’s why we have prepared this blog to help you troubleshoot this problematic QuickBooks error 3120. But before we jump to the troubleshooting methods, let’s quickly discuss the prominent reasons behind the error.

What Triggers the QuickBooks Banking Error 3120 Message?

If the account you’re using while doing an exchange on QuickBooks POS is incorrectly mapped, you can meet the QuickBooks error code 3120. Apart from this, the following factors are also responsible for encountering QuickBooks banking error 3120 messages:

1. Check the customer/vendor list of your QuickBooks account. If any item in this list is damaged, you may encounter issues related to QuickBooks error series 3000.
2. Even the duplicate customer/vendor name in a list can bring the error code 3120 to the users while working on QuickBooks POS.
3. If your QuickBooks Point-of-sale application is incorrectly set up on your desktop, the error code 3120 will surely arrive.
4. Sometimes, if the first exchange is damaged or corrupted, you won’t be able to manually record transactions, leading to the QuickBooks banking error 3120.
5. Ruptured business arrangement in rapid inventory is also one of the reasons for error code 3120 in QuickBooks.

How does QuickBooks Desktop Error 3120 Hampers affect users’ workflow?

After the attack of QuickBooks Desktop error 3120, users may have to suffer from the problems given below:

1. With the arrival of QuickBooks 3000 errors, users won’t be able to continue manually recording their transaction records. ,
2. Also, users, when trying to download invoices, fail due to the error code 3120 in QuickBooks.
3. Even the exchange screen crashes when users try it from QuickBooks point-of-sale.

Reminders to Note Before Fixing QuickBooks Error Code 3120

Before you begin troubleshooting the QuickBooks error code 3120, we suggest you take a look at the reminders below. Pay attention to fix the error seamlessly.

1. The customer’s payment matches the exact amount mentioned on the invoice.
2. Check whether the TxnID of the invoice actually exists or not. For this, run an InvoiceQuery in the transaction database.
3. You need to verify that the actual payment amount from the customer and the amount provided in the invoice sent is exactly in the A/R account.

Read More:- QuickBooks Desktop Being Discontinued 2024

Easy Hacks to Troubleshoot QuickBooks Banking Error 3120

This section explains some of the easiest troubleshooting strategies to help you fix the annoying QuickBooks banking error 3120. Just perform the methods as per the instructions below and get rid of the problem ASAP.

Troubleshooting Hack 1 – Verify the Account is Mapped Correctly

Now you know that the incorrect mapping of the account you are using mainly triggers the 3000-series errors in QuickBooks, including the error code 3120. So, perform the steps below and fix this root cause.

1. Firstly, you must open your QuickBooks Point-of-sale software.
2. Now, once you open the program, move straight to the File tab. From the drop-down menu, choose the Preferences alternative.
3. Here, you must click the Company option and continue moving to the Financial tab.
4. Under the Financial tab, you will see the Accounts button; click the same, and move to the Basic and Advanced menu.
5. From this menu, you can check whether your account is mapped correctly or not.
6. Now, if your account name is showing as ([ ]), it means it’s incorrectly mapped.
7. So, make the required changes in the account name, tap the Save button, and retry to run the financial exchange on QuickBooks POS. If you still notice the QuickBooks error 1320, fix the issue with the next hack.

Troubleshooting Hack 2- Fix the Issue by Merging Duplicate Customer Names

We have already discussed above that the duplicate name of the customers in the QuickBooks list can prominently lead to the error code 3120. But you can manage this issue by simply merging these duplicate customer names. For this:

If the QuickBooks Desktop error 1320 still appears on your screen, move to the next hack.

Troubleshooting Hack 3 – Change the Payment Method Option from Customer/Vendor List

By editing the payment method option from the QuickBooks customer/vendor list, you can avoid the error code 3120. Also, other QuickBooks error 3000 series errors can be troubleshooted with this. Carry out the method below to do so:

1. Start this method by first opening your QuickBooks POS application and directly moving to the main menu.
2. From this menu, choose the Customer & Vendor profile tab. Under this tab, you can find the payment method option.
3. So, now you must select the payment method option and right-click the cash heading button.
4. After this, click the Edit Payment option to make the necessary changes.
5. In this step, move to the Payment method field and choose the (XCash) option. Alternatively, you can add the X letter alphabet.
6. Following this, choose the OK button and click the new option.
7. Now, select and hit the cash method alternative.
8. Finally, after successfully changing the payment method, do the financial exchange.

Causes & Solutions to Fix Common QuickBooks 3000-Series Errors

Likewise, with QuickBooks error 3120, users also encounter other error codes like 3000, 3100, 3140, 3412, and 3170. All these belong to the same QuickBooks 3000-error series. If you’re also one of the users searching for solutions to fix these errors, continue reading the section below. Here, we will particularly discuss the causes and solutions for all these 3000-series errors.

You may also read:- How to Resolve QuickBooks Payroll Update Error 30159

QuickBooks Error 3000

This issue occurs due to the inactive Employee feature. Activate the same by following the penned-down steps:

1. Firstly, open your QuickBooks application and move to the Employee tab.
2. Now, choose the Employee option and go to the Employee Center.
3. After this, click to open the Employees drop-down list. From this list, choose the All Employees option.
4. Here, under the activity log, right-click the Employee name you wish to activate.
5. Finally, to do so, click the Make Employee Active option.

QuickBooks Error 3100

The QuickBooks error code 3100 also results when there is a duplicate or damage in the QuickBooks customer/vendor list. You can fix this issue by following these instructions:

1. Initially, open your QuickBooks Desktop software and navigate to the Customer/Vendors menu.
2. From here, choose and click the customer/vendor list.
3. Now, search for the damaged or duplicate name of the customer/vendor in the list.
4. If you find any duplicate or damaged name, just remove it then and there.

Error Status code 3140: There is an invalid reference to QuickBooks AR Account “###### – #########.” This issue arrives when your A/R account doesn’t match the amount paid by the customers and the amount provided in the invoice sent. For this, scan the database and fix the error. 

1. You must run the Rebuild and Verify data tool. So, firstly, open your QuickBooks application.
2. Now, move to the File menu and click the Utilities option. From the drop-down menu, choose the Verify Data tool.
3. It will take a while to load. Once loaded, hit the File menu again, and once more, select the Utilities option.
4. Here, you must select the Rebuild Data option. Finally, once you receive the message saying, “Rebuild has completed,” press the OK button.

QuickBooks Error 3412

Status code: 3412, Status message: customer has an overdue transaction.” This error message 3412 occurs if your QuickBooks Desktop has a preference for not selling to overdue customers. You can eliminate this issue by following the steps below:

1. Open QuickBooks, go to the File menu and choose Preferences.
2. From the left drop-down menu, hit the Sales and Customers option.
3. Now, click the Company Preferences tab and remove the tick-mark from the Do not sell to overdue customers box.
4. Lastly, click the OK option to save the changes done above.

QuickBooks Error 3170

The duplicate name between your QuickBooks Desktop and QuickBooks Point-of-sale application is the main cause of QuickBooks error code 3170. Don’t panic, get it resolved by:

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FAQ

What error description do users encounter with the arrival of error code 3120 in QuickBooks Desktop?

The QuickBooks error code 3120 arrives with a supported message reading, “Error QuickBooks has reported the following error: Object: “800000-1349276859” specified in the request cannot be found. QuickBooks error message: Invalid argument. The specified record does not exist in the list.

Error Code: 3120
Severity: Error
Please contact your software vendor.”

Does QuickBooks error code 3120 harm my business data?

No, QuickBooks error code 3120 won’t harm your business. Still, we suggest you create a backup of your company data files. Eventually, you can prevent any sort of potential data loss.

What are the quick steps to avoid QuickBooks error message 3120?

1. Firstly, you must open QuickBooks and move to the File menu.
2. From the File menu, choose the Preferences and then the Company button.
3. Now, under the Financial section, you must click the Accounts option, and move to the Basic and Advanced menu.
4. Finally, fix the incorrect mapping of the accounts and try to run the financial exchange.

What are the main reasons for QuickBooks 3000-series errors

1. Damaged or corrupted first financial exchange
2. Incorrect setup of QuickBooks Point-of-sale application
3. ncorrect mapping of the account in QuickBooks POS

What if the above solutions fail to help me troubleshoot the QuickBooks Banking error 3120?

Don’t worry! You can ask for professional help from our certified team of QuickBooks technicians. Just ring us at +1-877-750-0672 or connect with us via Live Chat Support.